Optimizing operations of international top retailer company with Apple solutions from IBS
About Our Customer
Our customer is a leading worldwide manufacturer of sportswear, shoes and accessories, known for their innovative approach towards technology in the sports industry. The company runs a network of physical stores across Europe, where efficiency in retail operations is crucial to the brand’s success.
In order to improve the work processes in their stores and to provide better customer service, a modern, reliable and integrated Apple-based solution was developed for the company.
Business challenge
- Need for digitalization of the trade processes to achieve faster and more efficient customer service in the stores and online.
- Need of a more modern and unified platform for sales, inventory and store management.
- Looking for a trusted partner to provide the Apple devices and accessories for the Apple-based solution that was developed for the customer.
Approach
- IBS was selected as an Apple equipment supplier for all customer’s stores in Europe.
- iPhones and iPads were delivered and used for in-store sales, inventory management and customer service.
- Accessories and additional equipment were provided to optimize the use of the devices in retail environment.
- IBS managed the logistics and supply, ensuring the deliveries of the devices for all European locations.
Execution
The iPhones, connected to leading brand barcode scanners are used to scan inventory directly from the stands in the sales areas and to wirelessly transmit the collected data instead of employees inputting it manually. Another application of the devices is as mobile Point-of-Sale in the stores to prevent forming of queues ate the registers
iPads are fully functional replacement of the POS systems and are used to manage sales, connected to a payment terminal and a fiscal or POS printer.
iPad mini, mounted in the dressing rooms allow the customers to make a direct online order if a certain colour or size is currently unavailable at the store.
Thanks to the centralized deliveries by IBS, all customer’s stores are equipped with identical technology solutions, ensuring flawless workflow, compatibility and consistent customer experience.
The flexible solution allows for easy scalability, since IBS can quickly deliver equipment to any new store in Europe.
Results
- Faster customer service through Apple-based solution for POS operations.
- More efficient inventory management, minimizing shortages and errors and providing real-time inventory status.
- Consistency in the technology equipment across all stores in Europe.
- Improved operational efficiency through centralized supply and support by IBS.
- Ability to scale faster when opening new locations in Europe.
Apple and IBS solutions in action
- Apple iPhone & iPad – Primary devices for mobile sales and store management.
- Integration with POS and inventory systems – Making payments and inventory processes easier.
- IBS as a centralized supplier – Optimizing logistics and supply for all stores in Europe.
- Apple accessories – Improving the use in retail through additional components.
Conclusion
With IBS as a preferred Apple partner, the company managed to optimize its supplies in Europe, providing faster service, better customer experience and effective store management. By using one main supplier for the equipment, the client was able to significantly lower the time and effort needed for gathering and reviewing offers, making decisions and executing deliveries.